Enchanted Tools

The problem

In hospitals and care homes, part of the work is carrying trays, parcels and medication, and guiding or reassuring patients and visitors in busy corridors. Autonomous carts on the market are built to move, not to interact with people, while general-purpose humanoids remain expensive and unreliable at grasping varied objects.

The solution

Enchanted Tools builds the Mirokaï (Miroki and Miroka), 1.23 m robots weighing about 29 kg, halfway between a logistics robot and a reception robot. They carry objects, guide visitors and hold conversations with an animated, anime-inspired face.

How it works

1. The robot moves on a sphere driven by three motorised wheels, so it can turn on the spot and slip through in any direction, at up to 3.2 km/h.
2. It senses its surroundings with two depth cameras (RGBD) and nine time-of-flight sensors to avoid people and obstacles.
3. It grasps objects fitted with standardised handles called runes rather than trying to pick up anything; the company claims a 97% grasp success rate.
4. It talks through speech recognition and synthesis, with an expressive face designed to reassure.
5. It works about 4 hours per shift, then recharges quickly.

Value proposition

Relieving staff of repetitive transport and reception tasks, while providing a reassuring presence where staff cannot always be (paediatric radiotherapy rooms, hydration reminders in care homes).

Technology edge

Two engineering bets stand out. First, ball-based mobility, more agile than a standard wheeled base in a crowded corridor. Second, standardised grasping through runes: by equipping objects instead of building a universal hand, the company claims 97% reliability, against 85% for the AgiBot X2 humanoid in the comparison published during its UK trials.

Business model

B2B sales, announced price of about 30,000 euros per robot.

Market

According to the IFR (World Robotics 2025), almost 200,000 professional service robots were sold in 2024 (+9%), including 102,900 transport and logistics robots (+14%), about 16,700 medical robots (+91%) and over 42,000 hospitality robots (-11%). Enchanted Tools targets hospitals and care homes first, then hotels, restaurants, airports and retail.

Competitors and alternatives

In hospital logistics, Diligent Robotics' Moxi passed one million deliveries across 23 US health systems (February 2025). In table service, Pudu Robotics and Keenon sell tray robots to restaurants and hotels. Against general-purpose humanoids such as the AgiBot X2, Mirokaï bets on narrower but reliable tasks and on public acceptance.

Use cases

• A hospital ward has the robot carry trays, parcels and medication between the storeroom and patient rooms.
• A paediatric radiotherapy unit uses it to reassure children during sessions, when no staff member can stay in the room.
• A care home relies on it for hydration reminders and wellbeing rounds.
• An airport sets it up as a concierge to guide travellers.

Traction and proof points

Logistics tests at Broca hospital (AP-HP) from 2023; at the Montpellier Cancer Institute in paediatric radiotherapy since early 2025; deployment at the Annie Girardot care home (June and July 2025); two-week trial at Lyon-Saint-Exupéry airport (late 2025); US pilots with The Mather (Evanston) and LiveOak (San Jose); trials in UK healthcare facilities announced in January 2026. Exhibited at CES from 2023 to 2026, including the NVIDIA Showcase in 2026.

What remains to be proven

The number of robots in service is not disclosed, while the company aimed for 400 units in the first year and 4,000 a year by 2027. Pepper, discontinued by SoftBank for lack of demand, is a reminder that public affection is not enough: the robot must cost less than the staff time it saves, across a fleet.